In my time working as a cashier at Shop Rite, I've generally dealt with good people. Every once in a while, though, you run into that trouble customer, or even just a normally okay person who just doesn't get it. Here's a list of the top ten most aggrevating traits and habits for a customer to have. If you're reading this list, keep it in mind. Be kind to us register-running folk.
#10 - The take-charge type: We cashiers typically have a pattern that we follow for each person we check for, which helps us to get through the order smoothly without forgetting any of the basic procedures or otherwise slipping up. But once in a while, you find that customer who, although most likely trying to be helpful, manages to completely trip you up. This happens when people do things such as reaching around the console separating the customer from the cashier to swipe their discount card over your scanner, or grabbing bags off the rack while you're still filling them. This is doubly irritating because not only does it break the flow of the order, but it's almost offensive, in its own way. To use a metaphor, if cashiering is like driving a remote-controlled car, then these types of behavior is the equivalent of trying to yank the remote out of our hands. Not cool. Sometimes, it transcends mere irritation to cause actual problems - when people reach to try to scan their coupons themselves in the middle of an order, for instance, which causes all sorts of trouble with the computer. Just hand the coupons to us, please, and we'll get them for you after totaling the order; that's how it's supposed to be done.
#9 - Unaware rushers: By this, I mean when people are in such a hurry to get out of the store that they're not even paying attention to what's going on around them. Allow me to relate a story that personifies this: last weekend, I checked for a man with maybe three bags worth of items. He didn't have a cart, and he payed with a check, so after the order was completed, he spent a moment figuring his balance before collecting up his bags and leaving. Meanwhile, I moved on to take the order of an old lady who was only buying a couple loaves of bread. After I finished bagging the bread and totaling the order, I turned around to sort the coupons she had earned from the Catalina coupon printer while she counted out the money she owed me. While we were both looking other places, the first customer finally gathered up his bags, and was paying so little attention to what he was picking up that he managed to grab the lady's bag of groceries in addition to his own and walked off. After she paid (and after he was long gone, rushing as he was), we realized what must have happened, and I had to send her to customer service with her reciept to get what she paid for. This is just one example - other times, I've had people leave bags full of their OWN groceries on the belt and had to chase them down, or run off before I can give them their change. It holds everybody up when you do stuff like this, so don't just go grabbing everything in sight or running off without making sure you have everything.
#8 - "I'll just set this down here:" Another thing that cashiers have their own system for: where to put the coupons before scanning them. We can't take coupons until the very end of the order, after we've totaled it, but if you wait until then to hand them to us, it's easy to forget. So what we normally do is take your coupons at the start of the order, and set them down somewhere that we've trained ourselves to look before taking payment so that we remember to run them through. The problem comes in when somebody doesn't actually hand them to us or even mention that they have coupons at all, and instead just sets them somewhere that they deem appropriate while we're not looking and assumes we'll find them. I always set coupons next to the card payment console, and that is the
only place that I'll see them. If you go sticking them on top of the coupon printer or something, you can, I'm sorry to say, kiss your discounts goodbye, because I'm not gonna notice them until I'm handing you your reciept, if indeed I ever find them at all. There's a way for you to make this even more irritating, too: proceed to blame it on us when you never mention your coupons and then we don't get them run through.
#7 - Chronic rebaggers: I like to do my best to bag my customers' groceries as neatly and efficently as possible. I try to put all the frozen foods together, keep the meats separate, make sure all the bags are neat enough to stand on their own, and so forth. But of course, even when you follow those general rules, there are people who would rather have their groceries packed differently from usual; people with bad backs want light bags, people who have to climb up stairs to get into their house want heavier bags, but fewer of them. Some people want certain things separated that most people don't bother with. Everybody has preferences - and I don't mind accomodating them at all! Just let me know how you want your stuff packed, and I'm happy to oblige. However, that key part -
let me know - is often forgotten. It's rather insulting to see people out of the corner of your eye rebagging everything as you send it down the belt, rather than telling you how they'd like it done differently. "Why," you ask yourself, "am I bothering to bag this at all if they're going to re-do all of it themselves? Why not just let them bag to begin with?" And then there are the ones who DO decide to tell you how they want it done, only they wait until after the fact. "Actually, could you take these out, put that there, this one can hold more, pass me that..." Look, people, if you want to bag your own groceries, just say so. Don't make me waste my time when I could be moving you on out of the line and getting to my other customers.
#6 - Forgetful in line: I don't know about you, but I don't much like waiting in line behind... nobody. But it happens all the time - people get in line, load their groceries on the belt, and then... "Ah! I forgot something or other! I'll be right back." Now, usually people are considerate enough to do this either when they have a huge order and plenty of time, or nobody in line behind them, but what you have to realize when you're doing this is that even if there's nobody behind you at the time, there's going to be by the time you're back, and I'm the one who has to explain why they're having to stand around waiting while you finish getting the rest of your groceries. And sometimes people AREN'T considerate, and they run off when I've got like three items left and six people in line behind them - typically, they disappear before I can say "actually, could you make that a separate order...?" Don't do this, please. Before you get in line, ask yourself if you've got everything. Get it on the belt ALL AT ONCE - don't be running around finishing up in the middle of your order. Other people don't want to have to wait for you.
#5 - When in Rome, do as the Romans do: I'm pretty sure some people will get ticked off at me for saying this, but it has to be said: if you can't speak enough English to get you through a simple conversation, don't talk to me. I once had somebody who was having a problem with their Price Plus discount card. Now, if I could have communicated with him at all, I most likely could have solved the problem, but he barely spoke a word of English, and what words he did speak were buried in such a thick accent that I couldn't understand them at all. I had to call over a front end manager, and when SHE couldn't understand what he wanted either, we had to take him right out of the line (which he had been holding up for a good ten or fifteen minutes, by this point) and send him to customer service to finish his order. Honestly, I have no disrespect for foreigners, and I know first hand how difficult it can be to make your way through something as simple as making a purchase in another country if you don't know the language, but you need to know when to give up. This guy held the line up for so long over what probably amounted to a discount of no more than a dollar or so. Another thing: normally, I like to make some light conversation with my customers while I'm scanning and bagging their groceries. Something else that I really dislike is when they DO speak English, they say "hello" to me, and then start rapidly conversing with somebody else with them in a totally different language. I guess that's more their business though. And speaking of getting the cold shoulder...
#4 - Get off the damn phone!: When you get in line, and I say hello, it'd be nice if I got a response and some eye contact, but do you know how many people honestly can't be bothered to get off their cell phones for three seconds while they're buying groceries? They just keep gabbing away, and when I finish their order, it sometimes takes some work to get their attention so that they can pay. I had one woman last week who basically stood in place doing nothing for a good two or three minutes after set her up for a credit card payment because she was so distracted talking on her cell phone - thankfully, there was nobody waiting in line behind her, but it was still quite irritating. To be fair, not all cell phone owners act this way - some people are polite enough to say that they're in the store checking out and that they'll call back shortly. But the vast majority just act like the world around them isn't worth their attention.
#3 - Clueless as far as produce: Having worked in the produce department before I became a cashier, I have a fairly solid grasp on the identification of most fruits and vegetables I come across. However, there are still some I don't recognize, and some others that I have a clue about, but can't identify for certain without confirmation. Usually produce items have tags on them with their PLU (Price Look-Up) number, so this is irrelevant. Sometimes the tags are missing, though, and that's when we have a problem. "Are these snow peas?" "Uh, I dunno... maybe... spider peas?" (Tip: there are no such things as "spider peas") Turned out they
were snow peas, but if you don't even know what they are, why are you buying them? Same problem with the different types of onions and tomatoes - Vidalia and Red onions I recognize; Canadian vineripe and plum tomatoes, too, but everything else I like to double-check to avoid charging the wrong amount for the wrong type of onion or tomato. But most people buying them don't even know what they are! A similar annoyance is the sometimes-ambiguous labeling of the PLU items from the bakery department, but that's not the customer's fault, so hey.
#2 - All your fruits in one basket: Another produce-related issue. When you know something is sold by weight, don't take six different things and double-bag them all together and then tie it up. I don't want to have to shred through six layers of bag to separate everything out. Either use separate bags, or, if you want to conserve a little, no bags at all. I assume you're going to wash it before you eat it anyway - I HOPE you are, in any case - so what does it matter? Saves everybody time and effort, and if I'm going to have to rip through the bag anyway, it doesn't really need to be there to begin with.
#1 - Honest jerks: As I said at the start of this post, most people I deal with are good people.
Most people. But there
are some who are simply no good. A story I often relate to friends is the one of a guy who came in on a Saturday night about five or ten minutes before closing and came up to the register with a bag of donuts from the bakery department. Since it was the end of the night, they were getting a little stale - and he decided that this entitled him to a discount. I told him that that wasn't up to me, and directed him to the head front-end manager - she told him that no, she could not offer him a discount on the stale donuts. Then he really started pitching a fit. "These are stale donuts! Are you going to sell these to people? People eat these!" (keep in mind that he asked to get these cheaper KNOWING that they were stale). "Yes," said my manager. "Yes we are." He was left dumbstruck for a moment as she walked off, and then spent the rest of the order being surly and badmouthing my manager ("what a smartass. She's a smartass, you know"). He said that at Dunkin' Donuts, they would give him the donuts cheaper at the end of the night if they were stale. He had come in here LOOKING for stale donuts so that he could try for a discount, and then acted like we were trying to poison him or something when we didn't give him one. What an ass.